Arch is marketing software for home services contractors. It connects to ServiceTitan, identifies customers at risk of churning, surfaces high-intent prospects, and automatically runs personalized email and direct mail campaigns. No agencies or additional headcount required.

What types of contractors does Arch work with?

Arch is purpose-built for HVAC, plumbing, electrical, and drain contractors who use ServiceTitan.

Is Arch right for my company?

Arch is designed for professional growth contractors with consistent marketing spend who want to maximize customer retention and lead generation without adding headcount.

How does Arch integrate with ServiceTitan?

Arch has a native integration with ServiceTitan. Your data stays in sync, attribution is accurate, and there's nothing to stitch together. All campaign performance flows back into ServiceTitan automatically.

How long does it take to get started?

Implementation is low-lift. Most contractors are up and running within 2 weeks.

What data does Arch use to find new prospects?

Arch layers your ServiceTitan customer data with external signals including permits, real estate transactions, and financial data. This helps identify high-intent homeowners in your service area before competitors reach them.

How does Arch help with customer retention?

AI analyzes patterns in your ServiceTitan data to detect early warning signs that a customer is at risk of churning. These accounts are automatically enrolled in retention campaigns before they're lost to competitors.

What marketing channels does Arch use?

Arch sends personalized campaigns through email and direct mail, both proven channels for home services contractors. Campaigns are triggered automatically based on customer behavior and intent signals.

Does Arch replace my marketing agency?

For many contractors, yes. Arch runs customer retention and lead generation campaigns automatically, giving you the output of a marketing team without the cost or management overhead.

What is the free diagnostic?

The diagnostic is a free revenue analysis that shows how much your business is losing to customer churn. You'll see your revenue at risk within 48 hours. No commitment required.

What kind of ROI can I expect?

Results vary by business, but in one case study, Pacific Heating & Cooling generated approximately $138,000 in revenue from a $12,000 direct mail investment in 36 days. That's roughly 11x ROI.

What kind of customer service does Arch provide?

We provide customer service 7 days a week and pride ourselves on white glove service. Our team is here to support you whenever you need help.

How do I get started?

Request a demo or start with a free diagnostic. Our team will analyze your ServiceTitan data and show you exactly where you're losing revenue, and how Arch can recover it.

The Newest AI Tool For HVAC Contractors | Arch

Welcome to Arch's newest newsletter series! We know it's been a while and in case you've forgotten about us, we wanted to give you an exciting update on what we've been building recently. Our AI software is a co-pilot built just for residential HVAC marketing experts. Arch takes the customer data you already have, finds nearby homes most likely to need new systems, and lets you launch targeted direct-mail or digital campaigns in minutes.

Here are some newly released features from the Arch team this past month. If you'd like to book a demo use this link.

Released Features:

Control every creative decision on campaigns with our in app editor. It's like a free Canva!
Use AI tools to create the best target lists for existing and new customers
Understand the performance of each business unit and report to your team with our no-code analytics
Plan for seasonality and peak demand with a tool that let's you see historical company job volumes and revenues week by week
Gain a better understanding of your customer base with enriched data such as demographics, home data and permit data
Automate your mail campaigns, which print and ship in just 2 days

We'll keep you updated as we continue to build new and exciting features to help contractors achieve better marketing ROIs. If your not on our platform yet and you'd like a demo of our product, please book a session with our team with this link.

Thanks!